Privacy Policy

This Privacy Policy explains how Elevap (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from our website, elevap.shop.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Elevap is the data controller responsible for your personal information.

Business Name: Elevap
Email: support@elevap.shop
Address: 2-34 Feltham Cl, Birmingham B33 0XR, UK

2. Information We Collect

Information you provide to us:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed directly by Stripe; we do not store full card numbers)
  • Order details and purchase history
  • Any information you provide when contacting customer support

Information collected automatically:

  • IP address
  • Browser type and operating system
  • Device information
  • Pages visited, time spent on site, and referring website
  • Cookies and similar tracking technologies (see Section 6)

3. Our Legal Basis for Processing Your Information

We process your personal information on the following legal bases under UK GDPR:

  • Contract: to process and fulfil your orders, and provide customer support.
  • Legal obligation: to comply with tax, accounting, and other legal requirements.
  • Legitimate interests: to improve our website and services, prevent fraud, and maintain the security of our systems.
  • Consent: where you have opted in to receive marketing communications, which you may withdraw at any time.

4. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your order, including confirmations, shipping updates, and support requests
  • Process payments securely through Stripe
  • Respond to customer service inquiries
  • Improve our website, products, and customer experience
  • Send marketing communications, where you have opted in, which you may unsubscribe from at any time
  • Detect and prevent fraud, unauthorised transactions, and other illegal activity
  • Comply with applicable legal obligations

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors: Stripe, to process your payment securely. Stripe’s use of your information is governed by Stripe’s own privacy policy.
  • Shipping carriers: to deliver your order and provide tracking information.
  • Service providers: companies that help us operate our website, such as hosting, email, and analytics providers, who are authorised to use your information only to provide these services to us.
  • Legal and safety purposes: where required by law, or to protect the rights, property, or safety of Elevap, our customers, or others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

If any of our service providers are located outside the UK or the European Economic Area, we ensure appropriate safeguards are in place, such as the UK’s International Data Transfer Agreement or adequacy regulations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Understand how visitors use our website
  • Improve site performance and user experience

Where required by law, we will ask for your consent before setting non-essential cookies. You can control or disable cookies through your browser settings or our cookie banner. Disabling cookies may affect certain features of our website, such as your ability to complete a purchase.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to process your orders, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. Payment information is processed by Stripe over a secure, encrypted connection, and we do not store full credit or debit card numbers on our servers.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights Under UK GDPR

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing of your information
  • Request that your information be transferred to another organisation (data portability)
  • Withdraw consent at any time, where processing is based on consent
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@elevap.shop. We will respond within one month, as required by UK GDPR.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.

10. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Business Name: Elevap
Email: support@elevap.shop
Phone: +44 7782 320623
Address: 2-34 Feltham Cl, Birmingham B33 0XR, UK
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time). Closed Saturday and Sunday.