Shipping Policy

At Elevap, we are committed to providing a straightforward and reliable shipping experience. This Shipping Policy explains where we ship, how orders are processed, shipping costs, estimated delivery times, and how tracking information is provided.

Shipping Destinations

We currently ship orders throughout the United Kingdom. At this time, we do not ship to destinations outside the United Kingdom.

If a particular product has specific shipping restrictions, those restrictions will be shown on the product page or during checkout.

Shipping Cost

Standard Shipping: FREE

We offer free standard shipping on all orders shipped within the United Kingdom. There are no separate standard shipping charges added at checkout.

If any product-specific shipping charges or restrictions apply, they will be clearly displayed before you complete your purchase.

Order Processing

Orders are typically processed within 1–2 business days.

Processing begins after an order has been successfully placed and payment has been confirmed. Our business days are Monday to Friday. Orders placed on weekends, bank holidays, or outside our regular business days will begin processing on the next business day.

Processing time is the time required to prepare an order for shipment before it is handed over to the shipping carrier.

Orders placed before 5:00 PM (UK time) on a business day will generally begin processing that same day, subject to our standard 1–2 business day processing timeframe. Orders placed after 5:00 PM, or on a weekend or bank holiday, will generally begin processing on the next business day.

Shipping Method

Standard Shipping

  • Shipping Cost: £0.00
  • Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Estimated Total Delivery Time: 4–7 business days

Transit time begins after the order has been processed and handed over to the shipping carrier. The estimated total delivery time combines the processing period and the estimated carrier transit time.

Estimated Delivery Times

Our standard estimated delivery time is 4–7 business days. This includes:

  • 1–2 business days for order processing
  • 3–5 business days for shipping transit

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, bank holidays, weather conditions, or other circumstances outside our reasonable control.

Tracking Information

Once your order has been shipped, we will send tracking information to the email address associated with your order. Tracking information allows you to follow your shipment’s progress with the shipping carrier. Tracking may take some time to become active after the package has been handed to the carrier.

If you have not received tracking information after your order has shipped, please contact us at support@elevap.shop.

Shipping Address

You are responsible for providing a complete and accurate shipping address when placing an order. Please check carefully your:

  • Full name
  • Street address
  • Flat or unit number, if applicable
  • City or town
  • County
  • Postcode

Elevap is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@elevap.shop. We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Delayed Shipments

Delivery times shown on our website are estimates. Shipments may occasionally take longer than expected because of carrier delays, severe weather, bank holidays, high shipping volumes, transportation disruptions, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact us at support@elevap.shop and we will help you review the shipment status.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot find it, please first check around the delivery location and with other members of your household or building. You may also contact the shipping carrier for more delivery information.

If you believe your package has been lost or stolen, please contact us at support@elevap.shop. We will help you contact the shipping carrier and, where applicable, file a claim.

Damaged Packages

If your order arrives visibly damaged, please contact us at support@elevap.shop as soon as possible. We may ask for photographs of the package and product to help us assess the issue and decide on the appropriate resolution.

For information about returns, replacements, and refunds for damaged or faulty products, please see our Return & Refund Policy.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@elevap.shop. We will make reasonable efforts to accommodate requests received before an order has been processed or shipped.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible. In that case, you can follow the procedure described in our Return & Refund Policy.

Shipping and Returns

Shipping terms and return terms are separate. For information about return eligibility, return shipping costs, refunds, and faulty or damaged products, please see our Return & Refund Policy.

Shipping Information at Checkout

The shipping method and any shipping charges are displayed during checkout before you complete your purchase. For standard UK shipping, the current shipping cost is £0.00.

Business Information

Business Name: Elevap
Email: support@elevap.shop
Phone: +44 7782 320623
Business Address: 2-34 Feltham Cl, Birmingham B33 0XR, UK
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time). Closed Saturday and Sunday.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us at support@elevap.shop.