Payment Policy

At Elevap, we aim to provide a secure and straightforward payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and how billing, refunds, and cancellations work.

1. Accepted Payment Methods

We accept the following payment methods at checkout, processed securely by Stripe:

  • Visa
  • Mastercard
  • American Express

The payment methods available to you are displayed at checkout before you complete your purchase.

2. Payment Authorization and Order Confirmation

When you place an order, your payment method is authorized for the total amount shown at checkout. Your order is confirmed once payment has been successfully completed, and you will receive a confirmation email. If your payment is declined or fails, your order will not be placed and you will not be charged.

Order confirmation means we have received your payment and your order. It does not mean the order has shipped. You will receive a separate shipping notification once your order ships.

3. Payment Security

We use Stripe, an independent third-party payment processor, to process all payments. Card details are entered and processed directly by Stripe over a secure (SSL/TLS encrypted) connection. We do not store your full credit or debit card number on our servers.

Stripe’s handling of your payment information is governed by Stripe’s own terms and privacy policy. Please enter your payment details only on our secure checkout page.

4. Billing Information

You are responsible for providing accurate and complete billing information when placing an order, including:

  • Full name
  • Billing address
  • Email address
  • Phone number
  • Payment card details

Incorrect or incomplete information may cause payment failures or order delays.

5. Failed or Declined Payments

If your payment is declined, your order will not be completed. Please:

  • Check that your payment details are correct.
  • Confirm that you have sufficient funds or credit available.
  • Contact your bank or card issuer if needed.
  • Try another payment method available at checkout.

We do not control authorization decisions made by banks, card issuers, or Stripe.

6. Currency

All prices on our website are in British Pounds (GBP). Any currency conversion charges or foreign transaction fees imposed by your bank or card issuer are your responsibility.

7. Order Total and Shipping

The total amount payable, including product prices, shipping charges, discounts, and taxes, is displayed at checkout before you complete your order. Standard shipping is free on all orders shipped within the United Kingdom. Please review your order total carefully before submitting.

8. Billing Descriptor

Charges from us will appear on your card or bank statement as “ELEVAP” or “ELEVAP.SHOP”.

9. Refunds

Approved refunds are issued according to our Return & Refund Policy. Refunds are made to the original payment method through Stripe. We process approved refunds within 14 days after we receive your returned item and approve the return. After we issue the refund, your bank or card issuer may need additional time before the funds appear in your account.

10. Cancellations

To cancel an order, contact us as soon as possible at support@elevap.shop. We can cancel an order before it has entered processing or shipment. Once an order has been shipped, you may follow the return procedure in our Return & Refund Policy instead. Nothing in this policy affects your statutory rights under UK consumer law.

11. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same order, or charged an incorrect amount, contact us at support@elevap.shop with your order number and the details of the charge, and we will investigate.

12. Payment Disputes

If you have a concern about a payment, please contact our customer support team first so we can try to resolve it quickly. This does not limit any rights you have under applicable law or under your card issuer’s or Stripe’s terms.

13. Contact Information

Business Name: Elevap
Email: support@elevap.shop
Phone: +44 7782 320623
Address: 2-34 Feltham Cl, Birmingham B33 0XR, UK
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time). Closed Saturday and Sunday.