Frequently Asked Questions

Ordering

What products do you sell?
We offer a curated range of everyday essentials, including outdoor storage sheds, generators, riding lawn mowers, coffee makers and espresso machines, and socks.

How do I place an order?
Browse our shop, select the product you want, and complete checkout. You’ll receive an order confirmation email once your payment is successfully processed.

Can I change or cancel my order after placing it?
Yes, if your order hasn’t entered processing or shipment yet. Contact us as soon as possible at support@elevap.shop, and we’ll make reasonable efforts to accommodate your request. Once an order has been processed or shipped, changes or cancellations may no longer be possible, and you can use our return process instead.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, and American Express, processed securely through Stripe.

Is it safe to enter my payment information on your site?
Yes. All payments are processed directly by Stripe over a secure, encrypted connection. We do not store your full card details on our servers.

Are your prices inclusive of VAT?
All prices are shown in British Pounds (GBP). Please see our Payment Policy and Terms & Conditions for details on VAT.

Why was my payment declined?
This can happen for several reasons — incorrect card details, insufficient funds, or your bank declining the transaction. Double-check your information, confirm you have sufficient funds, or try another payment method. You can also contact your bank for more details.

Shipping

Do you offer free shipping?
Yes, we offer free standard shipping on all orders shipped within the United Kingdom.

Do you ship outside the United Kingdom?
No, we currently ship only within the United Kingdom.

How long does shipping take?
Orders are typically processed within 1–2 business days, with an estimated transit time of 3–5 business days. Total estimated delivery time is 4–7 business days. These are estimates, not guaranteed delivery dates.

Will I get tracking information?
Yes, once your order ships, we’ll send tracking information to the email address associated with your order.

What if my order is delayed or lost?
Delivery times are estimates and can occasionally be affected by carrier delays, weather, or other factors outside our control. If your order seems significantly delayed or you believe it’s lost, contact us at support@elevap.shop and we’ll help investigate.

What if my item arrives damaged?
Contact us as soon as possible at support@elevap.shop. We may ask for photos of the damage to help us determine the best resolution, which may include a replacement, exchange, or refund.

Returns & Refunds

Can I cancel my order after it’s delivered?
Yes. Under UK consumer law, you have the right to cancel your order within 14 days of receiving it, without giving a reason. We also offer a standard 30-day return policy on top of this statutory right.

Do I have to pay for return shipping?
No. We don’t charge a return shipping fee for eligible approved returns, and we provide a prepaid return label. Please contact us first to receive return instructions before sending anything back.

Is there a restocking fee?
No, we don’t charge a restocking fee on eligible returns.

How do I start a return?
Email us at support@elevap.shop with your order number, the item you’d like to return, and the reason for the return. We’ll send you the applicable return instructions.

Do you offer exchanges?
We don’t offer direct exchanges for different products, sizes, or models. If you’d like a different item, you can return the original eligible item and place a new order. For damaged, defective, or incorrect items, we may offer a replacement or exchange instead.

How long does a refund take?
Once your return is received and approved, we process refunds within 14 days to your original payment method. Your bank or card issuer may need additional time to make the funds available.

Are all products returnable?
Most products are eligible for return within our standard policy. Custom-made or specially restricted items may not be eligible — any such restrictions will be noted on the product page.

Contact

How can I reach customer support?
Email: support@elevap.shop
Phone: +44 7782 320623
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time). Closed Saturday and Sunday.

Where are you located?
2-34 Feltham Cl, Birmingham B33 0XR, UK.